 |
|
|
|
|
|
|
|
|
|
| Topics |
| Why buy from Larson Jewelers? |
| Sizing |
| Shipping |
| Exchanges, Returns and Warranty |
| Precious metal questions |
| Answers |
|
Why shop with Larson Jewelers?
Q. How extensive is your 100% money back guarantee? A. At Larson Jewelers, we are not happy unless you are happy. This means that we will make every effort to resolve any problem, no matter how big or how small. If we cannot resolve your issue, we will promptly refund your money, 100% of it. This offer is available for an industry high 45 days on tungsten rings, and 30 days for all other products. Best of all, the refund period does not begin until you have received the ring, not from when you order it. ALSO, as long as the ring is in new condition, Larson Jewelers does not charge a re-stocking fee. Most jewelers will charge a percentage of the initial purchase price, or at least bill you for the initial shipping. We are sure that you will love your ring, or we will refund 100% of your money, period. For more information, please review our full Refund Policy. THIS IS THE BEST SATISFACTION POLICY OFFERED IN THE INDUSTRY. Q. What happens if I order the wrong size ring? A. We wish that you could visit our office and have our staff properly size you here. As that is not practical, we understand that you might accidentally order the wrong size ring. Therefore, we gladly offer one complimentary size exchange per order for rings that cannot be re-sized such as tungsten wedding bands. Other jewelers will charge you a fee for this service. For more details, please view our Exchange Policy. Q. Do you offer Free Express Shipping? A. Yes, we offer FREE FedEx Express Shipping on all orders, no matter how small. Compare this to other jewelers who only offer free shipping if you spend a certain amount. Also, keep in mind that our shipping is EXPRESS, much faster than the ground shipping offered by most others, which can take up to 6 days. Q. Do you offer the Lowest Price Guaranteed on Tungsten Carbide Rings? A. Absolutely. We order a very high volume of Tungsten Carbide Rings from our manufacturer. This has given Larson Jewelers the purchase volume to receive the lowest prices, and then pass the savings on to you. If you find a lower price at a qualified competitor, we will not only match it, we will beat it by 5%. A qualified competitor is a retail store or website that is offering a tungsten carbide ring of comparable design. By the way, you may find tungsten rings at a lower price, but this is usually a strong indication of shortcuts in product quality and warranty. To receive the lowest price guarantee, simply copy and paste the link showing the same ring with price from the competitor's website into the order notes section of the shopping cart when checking out and we will refund the difference plus 5% to your card the same day. Q. Where are our jewelry products made? A. Larson Jewelers features only the top American manufacturers that incorporate the best technology and latest designs. For more information, please visit our About Manufacturers page. Q. Is shopping on our site secure? A. LarsonJewelers.com is constantly tested by Hacker Safe, a third party security company, to ensure a higher security standard than even most brick and mortar retailers. Our website is also encrypted by another company, VeriSign. You can see the Hacker Safe and Verisign logos on the left hand side below the menu. Security logos are an important part of internet shopping, do not take them for granted and always click on them to make sure that they are a live link to the security website. If the link does not work, the security feature is not active at that time. Our website’s security is active 24/7 and uses only the latest and greatest technology to provide more security than ever before. Also, keep in mind that your credit card company has many security features and chargeback options as well. Your money is safer and more accountable with credit/debit cards than ever before. Please see our Privacy and Security Policy for more information. Q. How do we handle your personal information? A. Larson Jewelers does not sell or give out your personal information to anyone, except to law enforcement agencies when required. We do not keep your credit card information on file, nor is it viewable by any of our staff, as a final security precaution. Please see our Privacy Policy for more information. Q. Does Larson Jewelers do custom orders? A. Absolutely. While we try to carry the most popular styles, we know our customers are unique and we understand sometimes you may have a special request. For further instruction on how to order a custom jewelry piece, please go to our Custom Rings Page. |
|
Sizing Q. How can I find out what my finger size is for FREE? A. Larson Jewelers recommends going to your local jeweler as the most accurate way of finding out your size. We can send you a FREE finger sizer that you can use at home as a good way to approximate your finger size, short of visiting a professional jeweler. To request a free ring sizer, learn about the different types of sizing, or to get more information on finding out your finger size, please go to our Wedding Ring Sizing page. Q. How tight or loose should my ring fit? A. You do not want your ring so tight that is stops blood from circulating in your finger, nor do you want it so loose that the ring is constantly slipping off your finger. Somewhere between too tight and too loose is the happy medium, which really comes down to personal preference. Generally, the perfect size ring should come off your finger with some force, but not considerable force when your hand is wet and soapy while washing your hands. This way when your hand is dry and under room temperature it would be difficult for the ring to accidentally fall of, yet be comfortable and not cut off circulation. Q. What is "Comfort Fit"? A. Comfort fit rings are made so the inside of the ring is slightly rounded, rather than flat. Think of the ring as being shaped like a donut or bagel. The inside area, meaning the bagel or donut hole area of the of the ring, is rounded instead of being flat. This type of fitting is found mostly with tungsten carbide rings and wedding bands, but can sometimes also be found in palladium, platinum, yellow gold, and white gold rings and wedding bands. Detailed information is available here: Comfort Fit. Q. What is "Standard Fit"? A. If a ring is not described as comfort fit, it is always standard fit. If a ring is standard fit, it means the inside surface of the ring is flat instead of rounded. Rings and wedding bands made from precious metals, such as palladium, platinum, yellow gold, and white gold, are usually made with standard fit. Tungsten rings are usually not made with standard fit, and if they are it is usually a strong indication of inferior quality. Detailed information is available here: Standard Fit. Q. What sizes does Larson Jewelers carry? A. Generally, we carry sizes 4 through 12.5. The most common finger size for men is size 10 and the most common finger size for women is size 7. Many of our products can be made in smaller or bigger sizes upon request. If you have a ring style in mind already, go ahead and contact us to find out if we can accommodate finger sizes smaller than size 4 and bigger than size 12.5. |
|
Shipping Q. How long will it take to receive my order, and how is it sent? A. All jewelry pieces are made to order, meaning that your ring is made specially for you. The manufacturing process for platinum, gold and palladium rings takes about 5 to 11 business days, depending on the manufacturer, after which your order will be immediately shipped. Tungsten rings take about 1 - 5 business days to ship. If you would like engraving, this will add about 3 - 5 days to order processing time. All orders to U.S. addresses include FREE 2 express shipping. For all international orders (non-USA addresses), Larson Jewelers will ship via United States Post Office, as it is the safest and most efficient international shipping method available. Your order should arrive in your country within 3 days, but may take a few extra days to clear your country’s customs and be delivered. The shipping time for international orders will generally be 7 days total, depending on the speed and efficiency or your country's customs and post office. If you prefer to use a different courier, feel free to let us know when the order is placed. Please note additional fees may apply. For complete shipping information, please go to our shipping page. Q. Will I pay customs taxes for international orders? A. You may have to pay taxes on your jewelry order when it arrives, but this is no different than paying taxes to purchase the ring locally. The taxes, however, are usually counterbalanced by the amount of savings you receive when placing an order with Larson Jewelers. To find your local tax rate, please contact your local customs agency, or your local postal facility should be able to assist as well. Q. Do you ship to APOs and FPOs? A. Absolutely. Orders being shipped to APO and FPO addresses will be shipped via Priority Mail through the US Post Office. You are more than welcome to type the APO/FPO address, exactly as it should appear on the shipping label, in the “Comments” section when ordering as a confirmation. |
|
Exchanges, Returns and Warranty Q. What is our exchange/return policy? Q. Is there a free lifetime warranty on your products? |
|
Precious metal questions Q. What is Palladium? A. Palladium is a precious metal in the Platinum Group of Metals. That means it looks just like Platinum and has some similar physical properties as Platinum, yet it only costs a fraction of what Platinum costs. Palladium has long been alloyed with Gold to produce white Gold, but has only very recently been used in its pure form to make jewelry. It is widely gaining popularity as a substitute for both Platinum and White Gold. To read more about Palladium, please visit our About Palladium page. Q. What is the difference between Tungsten and Titanium? A. Tungsten, like Palladium, is also a new metal being used in jewelry that is increasingly gaining popularity. Men are typically interested in tungsten jewelry due to its heavy weight and extremely high durability. Titanium does not have the weight feel or durability that tungsten has. Tungsten is actually 4 times stronger than Titanium and is virtually scratchproof, while Titanium can be easily scratched. Tungsten is also a more affordable option to Platinum, Gold or Palladium. To read more about Tungsten, please visit our About Tungsten page. Q. What's the difference between 14 karat and 18 karat Gold? A. All gold jewelry is alloyed with other metals to produce jewelry. Alloying is the process in which metals are mixed together to increase the desirable properties of the end product, such as increasing the metal’s hardness. 24 karat gold, which is 99.9% pure gold, is too soft to be used in jewelry. To become usable for jewelery, gold is alloyed into 18 karat gold (75% pure gold) and 14 karat gold (58.3% pure gold). Lowering the karat weight of gold decreases the value of the jewelery piece, but it increases the hardness and durability of the piece. The same values are applicable for yellow gold and white gold. For more information, please visit our About Gold page. Q. What is the difference between "carat" and "karat"? A. Karat, as mentioned above, refers to the purity level of gold in a piece of jewelry. Carat refers to weight, usually for pearls and gemstones, most notably diamonds. One carat is equal to 200 milligrams. If you still have an unanswered question, please feel free to contact us. |
