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Exchanges and Returns
Every single Larson Jewelers staff member works very hard to make sure you are fully knowledgeable and satisfied before, during and after the purchase of your beautiful new ring. Part of our commitment to this higher standard is not having a fine print policy for you to study and be wary of. We offer a simple and straightforward customer protection policy and we are more than happy to answer any of your questions along the way.
Palladium, Platinum and Gold Wedding Rings
We know that almost all of our customers will be very satisfied with the workmanship and price of their jewelry. Occasionally, people might change their minds or they simply just ordered the wrong size. Larson Jewelers offers a FREE 30-Day size exchange, complimentary with every order. Larson Jewelers also offers a hassle-free 30-day money back guarantee on any stock palladium, platinum, yellow gold, and white gold wedding band. We NEVER charge our customers a restocking fee. If an exchange or refund is needed, please see below for instructions.
Tungsten Carbide Wedding Bands
Tungsten rings are a newer item and the fitting is a little different from most other types of rings. Larson Jewelers fully understands this and offers an EXTENDED exchange/return period of 45 DAYS! This allows you the extra time needed to be 100% satisfied with our new and innovative product. Larson Jewelers offers a FREE 45-Day size exchange, complimentary with every order. Subsequent size exchanges are covered under your free Lifetime Warranty and Lifetime Sizing policy. Larson Jewelers also offers a hassle-free 45-day money back guarantee on any stock tungsten carbide wedding band. We NEVER charge our customers a restocking fee. Larson Jewelers offers the most extensive customer satisfaction guarantee, period. If an exchange or refund is needed, please see below for instructions.
Exchange/Refund Instructions
If you need to perform an exchange/return, simply email or call our Customer Service Department for a Return Authorization Number. If e-mailing us, please go to the contact us page and fill out the form, specifying whether an exchange or return is needed and the reason for your request. This helps us to process your request in the most efficient and timely manner. Generally, we cannot accept the return of any item with any indication that it has been used. Under certain circumstances, Larson Jewelers can accept exchanges or returns with very minor signs of use if those blemishes can be repaired. Engraved rings are not refundable.
You can send the product back to Larson Jewelers with any courier and method of shipment you choose, with the understanding that the product is in your possession until delivered to our office, and verified as delivered by signature.
-Acquire a Return Authorization Number by contacting Larson Jewelers.
-Secure the product for shipment in the original ring box and use a new cardboard box for shipping.
-Include the original invoice.
-All shipments to us will be rejected if signature is not required.
-Exchanges and Refunds will be processed within two business days of delivery.
