Thorsten Rings: Ship same business day if ordered by 3pm PST,
Mon-FriThorsten Gold Rings: 6-8 weeks
Non-Thorsten Rings: 7 days
Titanium & Cobalt Rings: 2 weeks
Black Cobalt Rings: 4 weeks
Precious Metal Rings: 2-4 weeks
Engagement Rings: 4 weeks
Sossi Rings: 4 weeks
Lashbrook: 3 weeks
Necklaces, Bracelets, Earrings & Charms: 7 days
Times listed are manufacturing lead times and do not include shipping. Item availability is subject to change. Please contact customer care if you require your item by a certain date.
(888) 602-6862 • service@larsonjewelers.com
Shipping
Q: How long will it take to receive my order and how is it sent?
A: The manufacturing process for platinum, gold and palladium rings takes about 5 to 11 business days, depending on the manufacturer. Once your ring is received from the manufacturer, it is shipped out the same day. Tungsten rings are generally in stock and will ship out the same day your order is placed or the next business day. If you would like engraving, this will not delay your order because we do this in house. All orders to U.S. addresses include FREE 2 -3-day Priority Mail shipping. For all international orders (non-USA addresses), Larson Jewelers will ship via United States Post Office, which takes about 7 to 10 days depending on your country's customs office, or by FedEx which takes about 3 or 4 days.
Q: Will I pay customs taxes for international orders?
A: Each country's government is different on how they tax imported items. You may have to pay taxes on your jewelry order when it arrives, and this is usually taxed at the same rate as you country's VAT tax. To find your local tax rate, please contact your local customs agency, or your local postal facility should be able to assist as well. If you want to minimize your customs taxes, please contact us for details on how we can help you do this.
Q: Do you ship to APOs and FPOs?
A: Absolutely. Orders being shipped to APO and FPO addresses will be shipped via Priority Mail through the US Post Office. When placing your order just fill in the shipping address with your APO or FPO address.
Exchanges, Returns & Warranty
Q: What is our exchange/return policy?
A: We offer a 30-day exchange or refund policy on all precious metal (Gold, Palladium, and Platinum) and some tungsten jewelry, and a 45-day exchange or refund policy on most tungsten jewelry. This means that you have 30 or 45 days from the day that the carrier delivers the package to you to exchange it or if you simply don't like it, you can return it for a refund.
Q: What is our warranty?
A: Larson Jewelers carefully inspects each product before we ship it to you to make sure there are no defects. We guarantee that your ring or wedding band will be in new condition and free of any defects when you receive it. Should there be any defect, we ask that you report it to us within 3 days of receiving the item. We will replace it free of charge.
Q: Is there a free lifetime warranty on your products ?
A: We offer an extensive lifetime warranty on all of our Tungsten Carbide rings. Almost all brands have a lifetime warranty that is free to use, only Triton Rings charges $40.00 to use their lifetime warranty. If anything should happen to your ring, whether it was your fault or not, it will be repaired or replaced, so you will not have to buy a brand new ring ever. Lifetime warranties also cover sizing. If your finger size changes during your lifetime you can simply send back the ring and get a different size as many times as needed. The warranties on precious metal rings vary, please check the warranty information on the specific product's page that you are interested in purchasing.
Q: Does engraving my ring void the warranty?
A: No, engraved rings are still covered under our lifetime warranty. If you need to exchange it for a different size or if the ring is damaged and needs to be replaced, you will have to pay for engraving on the new ring though.
Q: What if I bought my Tungsten Carbide ring before the free Lifetime Warranty program?
A: Simple, customers who purchased their tungsten rings before we instituted our free Lifetime Warranty program can just pay the difference between the price they bought their ring at and our current price.
Lowest Price Guarantee
Simply copy and paste the link showing the same ring with price from the competitor’s website into the order notes section of the shopping cart when checking out and we will refund the difference plus 5% to your card the same day.
Thorsten Rings: Ship same business day if ordered by 3pm PST, Mon-Fri
Thorsten Gold Rings: 6-8 weeks
Non-Thorsten Rings: 7 days
Titanium & Cobalt Rings: 2 weeks
Black Cobalt Rings: 4 weeks
Precious Metal Rings: 2-4 weeks
Engagement Rings: 4 weeks
Sossi Rings: 4 weeks
Lashbrook: 3 weeks
Necklaces, Bracelets, Earrings & Charms: 7 days
Times listed are manufacturing lead times and do not include shipping. Item availability is subject to change. Please contact customer care if you require your item by a certain date.
(888) 602-6862 • service@larsonjewelers.com
Shipping
Q: How long will it take to receive my order and how is it sent?
A: The manufacturing process for platinum, gold and palladium rings takes about 5 to 11 business days, depending on the manufacturer. Once your ring is received from the manufacturer, it is shipped out the same day. Tungsten rings are generally in stock and will ship out the same day your order is placed or the next business day. If you would like engraving, this will not delay your order because we do this in house. All orders to U.S. addresses include FREE 2 -3-day Priority Mail shipping. For all international orders (non-USA addresses), Larson Jewelers will ship via United States Post Office, which takes about 7 to 10 days depending on your country's customs office, or by FedEx which takes about 3 or 4 days.
Q: Will I pay customs taxes for international orders?
A: Each country's government is different on how they tax imported items. You may have to pay taxes on your jewelry order when it arrives, and this is usually taxed at the same rate as you country's VAT tax. To find your local tax rate, please contact your local customs agency, or your local postal facility should be able to assist as well. If you want to minimize your customs taxes, please contact us for details on how we can help you do this.
Q: Do you ship to APOs and FPOs?
A: Absolutely. Orders being shipped to APO and FPO addresses will be shipped via Priority Mail through the US Post Office. When placing your order just fill in the shipping address with your APO or FPO address.
Exchanges, Returns & Warranty
Q: What is our exchange/return policy?
A: We offer a 30-day exchange or refund policy on all precious metal (Gold, Palladium, and Platinum) and some tungsten jewelry, and a 45-day exchange or refund policy on most tungsten jewelry. This means that you have 30 or 45 days from the day that the carrier delivers the package to you to exchange it or if you simply don't like it, you can return it for a refund.
Q: What is our warranty?
A: Larson Jewelers carefully inspects each product before we ship it to you to make sure there are no defects. We guarantee that your ring or wedding band will be in new condition and free of any defects when you receive it. Should there be any defect, we ask that you report it to us within 3 days of receiving the item. We will replace it free of charge.
Q: Is there a free lifetime warranty on your products ?
A: We offer an extensive lifetime warranty on all of our Tungsten Carbide rings. Almost all brands have a lifetime warranty that is free to use, only Triton Rings charges $40.00 to use their lifetime warranty. If anything should happen to your ring, whether it was your fault or not, it will be repaired or replaced, so you will not have to buy a brand new ring ever. Lifetime warranties also cover sizing. If your finger size changes during your lifetime you can simply send back the ring and get a different size as many times as needed. The warranties on precious metal rings vary, please check the warranty information on the specific product's page that you are interested in purchasing.
Q: Does engraving my ring void the warranty?
A: No, engraved rings are still covered under our lifetime warranty. If you need to exchange it for a different size or if the ring is damaged and needs to be replaced, you will have to pay for engraving on the new ring though.
Q: What if I bought my Tungsten Carbide ring before the free Lifetime Warranty program?
A: Simple, customers who purchased their tungsten rings before we instituted our free Lifetime Warranty program can just pay the difference between the price they bought their ring at and our current price.
