Every single Larson Jewelers staff member works very hard to make sure you are fully knowledgeable and satisfied before, during and after the purchase of your beautiful new wedding ring. Part of our commitment to this higher standard is not having a fine print policy for you to study and be wary of. We offer a simple and straightforward customer protection policy and we are more than happy to answer any of your questions along the way.
We know that just about all of our customers will be very satisfied with the workmanship and design of their jewelry. Occasionally, people might change their minds or they simply just ordered the wrong size. Larson Jewelers offers a FREE size exchanges within 30 days of receiving your ring, just pay a $5 shipping and handling fee. Larson Jewelers also offers a hassle-free 30-day money back guarantee on any stock palladium, platinum, yellow gold, and white gold wedding band. If an exchange or refund is needed, please see below for instructions.
Tungsten rings are comfort fit, which makes the fitting a little looser compared to standard fit rings. Larson Jewelers fully understands this and offers an EXTENDED exchange/return period of 45 DAYS for Thorsten Branded Rings and 30 days for all other brands of tungsten rings. This allows you the extra time needed to be 100% satisfied with these incredible rings. Larson Jewelers offers size exchanges for free within 45 days of receiving your Thorsten tungsten ring and 30 days for all other brands of tungsten rings, all you pay is a $5 shipping and handling fee in case you ordered the wrong size. After the 45 day period, size exchanges are covered under your free Lifetime Warranty and Lifetime Sizing policy, all you pay is a $5 shipping and handling fee. Different manufacturers have different life time warranty policies, please see specific manufacturer's lifetime warranties. Larson Jewelers also offers a hassle-free 45-day money back guarantee on any Thorsten ring, and a 30 day money back guarantee for all other brands. Larson Jewelers offers the most extensive customer satisfaction guarantee. If an exchange or refund is needed, please see below for instructions. International customers (outside the USA) must pay shipping fees.
In general, we do not charge any restocking fees on rings being returned. We even allow customers to order up to 5 rings to try them on and decide which one they like better. There is a 10% restocking fee on each ring for customers that order more than 5 rings. Rings that are made to order and/or have precious metal components or are made of precious metals, will have a restocking fee of up to 20%. Usually, rings that take one week or more to make, are considered rings that are made to order. Please check with our customer service department to confirm.
Note: Larson Jewelers reserves the right to charge restocking fees to customers who attempt to get around our policies by placing separate orders, ordering through different accounts, or using different addresses. Larson Jewelers also reserves the right to alter its policy on restocking fees, at any time without notice.
If you need to perform an exchange/return, simply e-mail or call our Customer Service Department for a return/exchange form. If e-mailing us, please go to the contact us page and fill out the form, specifying whether an exchange or return is needed and the reason for your request. This helps us to process your request in the most efficient and timely manner. Generally, we cannot accept the return of any item that shows signs of wear or has been customized. Under certain circumstances, Larson Jewelers can accept exchanges or returns with very minor signs of use if those blemishes can be repaired. Engraved rings are returnable in most cases. The engraving fee to do the engraving is not refundable, since it is a service that cannot be undone.
You can send the product back to Larson Jewelers with any courier and method of shipment you choose, with the understanding that the product is in your possession until delivered to our office, and verified as delivered by signature or delivery confirmation. Below are the steps to exchanging or returning a ring.
1. Contact us by e-mail to get a return/exchange form.
2. Follow instructions on the form to package your ring for return and pay the $5 shipping and handling fee.
3. Fill out return form and include with ring being returned.
4. Send us the ring using the delivery method of your choice. Be sure to get tracking on the package. Insurance is also highly recommended.
When we receive the ring, it will be processed within 5 business days. If faster service is need to meet a wedding date, please let us know on the form, so we can make arrangements to expedite your exchange.